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All About Customer Service Excellence

By Dr Danniel Choo

	That is our company policy!

	That ' s not my departments job.

	I' m not able to do it!

	I don' t know!

	No Idea!

	Check with the other department!

	Look blankly at them.

	No smile and disinterested!

	Head held down.

	Look away intentionally.

	Distracted fidgeting.

	Turn and murmur to your colleagues.

	Friendliness

	Responsiveness

	Courtesy

	Pleasantness

	Caring

	Efficiency

	Helpfulness

	Promptness

	Gratitude

	Assume the best, don't judge

	Teaching prospective customers

	Lively tones

	Say please and thank you

	Smile

	The customer is out no.1 job!

	The customer is always right.

	The customer is king.

	Excellent customer service is our business! We go all out for it!

	Dear customer, you are our utmost interest!

	Smile, say thank you. Say please come again!

	As service provider you need to be specific in turning your general qualities to specifics Service Standard!

	You can manage it if you can measure it!